SEO知识:亚马逊德国站索赔申诉

亚马逊德国站可能存在侵权被冻结怎么申述

如题,谁知道呀。


一、店铺已被封,如何处理?
有些卖家朋友看到店铺被封,难免会心凉的感觉。其实仔细查看一下情况,或许能够寻找到解决的方案。
1、查看亚马逊账号
为了找出哪些因素可能导致店铺被封,你需要回顾近期举动,并了解亚马逊如何检测卖家行为。
亚马逊会监测那些行为呢?
1•查看产品评论,卖家反馈;
2• 过滤买家提交的A-Z claim,寻找敏感词;
3• 扫描卖家网站政策、产品描述、产品标题等其他关键信息;
4• 检查消费者联系卖家的原因
需要注意:避免一些容易引起亚马逊算法注意的敏感词汇。
2、查看买家是否有误会
消费者可能会认为你在卖假货,在联系你之前就向亚马逊投诉,虽然他们并不是有意破坏你的生意。某些情况下,买家会这样想仅仅是因为产品没有原厂包装,或者是因为一些小问题,对买家产生不好的影响,或者是产品没有达到他们的期待,他们就会认为是假货。
对于这种情况要和买家进行积极的沟通。并争取得到好的结果,同时要反思自己的相关工作没做好。
3、了解平台相关条规和反假货政策
亚马逊反假货政策: 任何在亚马逊网站上出售的商品都必须是正品。禁止销售未经授权的复制品、盗版、假冒商品。如有违反,将暂停或终止卖家账号,销毁卖家FBA库存产品,冻结卖家资金。
二、那么如何避免店铺被封?
亚马逊奉行“先暂停账号,有问题以后再说”的政策。一条简单的投诉就足够关闭你的店铺了,特别是新卖家。这就是为什么你需要从现在开始采取一些预防措施:
1• 向供应商索要详细发票,品牌和制造商名称必须清晰;
2• 确保文件名称是“发票”,而不是“订单确认书”或其它类似说法,并按正确格式保存;
3• 避免把购买清算产品作为主进货渠道;
4• 检查卖家账号中的Bottom Performers、Return Reports和Imperfect Order,及时解决存在的问题;
5• 找能给你提供质检证书的供应商合作,或仅与生产商合作;
6• 为所有的产品寻找保证书;
7• 在进货方面持谨慎态度
三、申诉邮件中写什么内容?
亚马逊希望你能清楚为什么销售权限被取消,并提出具体、长期的解决方案。因此,申诉邮件中可包括以下措施:
1• 澄清产品来源和功能问题;
2• 保存每件产品的原始证明;
3• 记录所有供货商,以及供货商的来源;
4• 下架并销毁所有违规产品
5• 定期清理库存
6• 如有必要更换供应商
我想如果你没有卖假货,而是由于其他因素店铺被封掉,经过上面的方法,我想亚马逊会还你一个清白

Amazon亚马逊侵权如何成功申诉

如题,谁知道呀。


申诉要点:
1.第一时间下架侵权产品不要抱有侥幸心理,并检测整个店铺是否有类似产品全部下架。
2.联系邮件中给出的投诉者,承认错误无心之失,言辞恳求,告知已经下架产品承诺不再销售他们品牌的产品并抄送给亚马逊notice邮箱。
3.申诉信:
-资料上有进货发票和其他有效证明可以提交作为辅助
-说明已经在第一时间删除产品并保证不在销售
-加大产品品牌/专利/真伪方面的检测 100%确定没有问题才会上架
-组建专人团队负责核查产品信息:外观/品牌/工厂资质等
-提供供应商的联系信息管网等证明有正规的进货渠道
-保证不再犯错
亚马逊侵权申诉信一次性通过邮件:分析账户具体情况导致问题的具体原因很重要!!有的放矢,才能源头自有活水来。
Dear sir/madam,
Thanks for your patience about our issue. We extremely apologize for the inconvenience to you.
We got to recognize that we made a mistake and may infringe the intellectual property rights of others. When we received your email about this issue we have created remove order of our FBA stock to prevent the similar complaint. Now we have send an email to
amazonsupport@XXX.com
at June 15, 2017 plead them to withdraw the complaint and we have to make a commitment to them: we will never sell this products again in the future and to our behavior made the most sincere words of apology, and we also Cc the email to Amazon, but we haven’t received any responded up until now. We will keep our eyes on this issue and I hope that we can find an amicable solution to this issue through the consultation process.
We take the following measures after we got your email:
1. Since we got the Warning Notice of Intellectual Property Rights Infringement about our ASIN: 侵权的ASIN码 may infringe the intellectual property rights of others, we have remove all the inventory stop selling at first time, now we have deleted this listing now and we no longer sell it again.
2. We have contact the rights owner for retracting the complaints and made the most sincere words of apology, but we haven’t received any responded up until now, we will closely watch the reply.
About this issue, we have taken the following steps to help us to resolve the issue and prevent similar complaints.
1. We have checked all the listing detail from title, image, description and bullet point to ensure have no information in misunderstanding. And we are firmly deleting all the listings that could show any signs of conflicts with intellectual property rights.
2. We have establish the professional handling team to take care of listing 100% match on description, images, bullet points, & search terms, etc. Never make more mistakes of the Product Design or Brand.
3. We have organized our own research department to make sure we can sell our own products with our own design & model instead of purchasing from our supplier, to prevent any possible infringement problems on Trademarks & Packages & Design.
4. All of the email or complaint answered and resolve under 24 hours. Provide a good after-sales service.
Hope you can give me a chance again. If there’s any other information you need, please feel free to contact us.
Yours sincerely,店铺名 Appeal Service



文章发布时间与标签:

更新时间:2021-09-26 11:29:43
标签: 亚马逊索赔申诉 亚马逊az索赔三天申诉

推荐的SEO知识: