How is your order?
Hello *|buyer_name|*,
(小编建议:最好使用顾客名字,以示尊重哦,不太建议使用Dear Friend, Dear Customer等千篇一律,让人一看就觉得是群发的称呼)
We noticed that your order has been delivered to your place recently. By now
you’ve had a chance to try out your *|asin|*! I just wanted to quickly check in
and make sure everything went perfectly with your purchase! If there is any
problem, please simply reply back so that we can make it right. I personally
promise that I will respond as soon as possible, and make sure your prolem are
well solved.
We value and appreciate very much your compliments, suggestions or
complaints in order to improve our services. it would be amazing if you could
leave us an honest review, Amazon customers rely heavily on reviews, yet so
few Amazon customers ever take the time to write them! If you do have time,
it really helps our small business. You can simply click the link below and leave
us your valuable review :)
If by any chance that you're not satisfied, before leaving any negative review,
please give us a chance to make it right and contact us so that we can help solve
your problem..
Thank you again for your understanding and continuous support.
Have a great day!
Support Team
*|order_id|* 订单编号,是酷鸟卖家助手自动产生的单号资讯
*|order_time|* 订单日期
*|buyer_name|* 买家姓名
*|feedback_url|* feedback链接
*|review_url|* review链接



主旨的部份尽量语气直接用字简明,让买家收到时再收信匣的预览界面就可以一目了然。再来是内容的部份,以下是请买家提供 SKU / ASIN 来做查询,可以依照您的需求来做内容调整。首先都是要先表达歉意,以及还有愿意积极处理的诚意,最后再表达由衷地感谢给予改进的机会。(以下为参考酷鸟卖家助手模板)
电邮主旨:Regarding your AMAZON.COM order feedback with 店铺名称
Dear Customer,
You recently left us a negative feedback regarding your order placed with 店铺名称 on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what's the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerly yours
店铺名称 Customer Service Team


更新时间:2021-05-12 11:03:57
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